While we understand life happens and schedules shift, we hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
Appointments not cancelled in this time frame will result in a 50% charge of the scheduled service.
No shows will result in a 100% charge of the scheduled service.
Keratin treatments and Upstyling appointments require a 50% deposit when booking.
Services: If you are unhappy with any part of your service, we ask that you let us know within 24 hours of the original service and no longer than two weeks after the original visit. We will resolve the issue with the original stylist.
Product: We will exchange any hair product within 2 weeks of purchase date for a product of equal or lesser value than the original product price.
Gift Cards: No refunds will be given for gift card purchases.